Thank you for choosing Wizzy Cleans for your regular window cleaning. You’ve now been added to our regular cleaning schedule and we’re delighted to have you on board. Our goal is to provide a reliable, professional service that keeps your windows looking spotless all year round.
Below you’ll find everything you need to know about how our service works.
Your Cleaning Schedule
You will have already received a text message confirming your first clean date. Your future cleans will take place at the agreed 4-weekly or 8-weekly interval, depending on what was selected when signing up. We always do our best to stay on schedule, however please allow a little flexibility around Bank holidays and Christmas periods.
Minimum Service Commitment
Our regular window cleaning service requires a minimum commitment of three cleans. If you choose to cancel before three visits have been completed, the difference between the regular clean price and a one-off clean price may be added to your final invoice. This policy allows us to keep our regular cleaning prices competitive while still covering the additional work often required on initial visits.
Access to Your Property
The evening before your scheduled clean, you’ll receive a text reminder asking you to ensure any gates are unlocked if rear access is required. Please note that this reminder is sent the evening before your clean, so it is too short notice to cancel or skip the service. If you need to cancel or reschedule a clean, we require at least 48 hours’ notice. If access is not available on the day: We will clean the front windows only The full service price will still apply Please note that the reminder text message is automated and cannot receive replies. If you need to contact us, please use the contact details below. It’s important to notify us of any access issues when you receive the reminder message, as messages sent on the day of the clean may not be seen until later in the afternoon.
Payments
We want to make payments easy and secure for our customers using GoCardless and Stripe. GoCardless allows you to pay with direct debit direct from your bank and Stripe allows you to pay using debit or credit cards.
We have already provided you with a secure link via email to GoCardless and Stripe so you can choose the option that fits your finances. Here is some information regarding both options:
GoCardless: Once clicked, it will bring you to a secure payment page where the following details are required: – Your first and last name – Your email address and postcode – Your bank account’s sort code and account number. This process should take no longer than 5 minutes. Upon completion, you should receive an email from GoCardless confirming your successful sign-up. If anything were to go wrong, you will also be notified. It’s easy and, more importantly, safe! No longer will you need to worry about being home for your clean or having the correct amount in cash.
Stripe: Click the Stripe payment link you were sent, this will open a secure checkout page hosted by Stripe. Enter your details, such as your name, email address, and payment information (card or other available payment method). Confirm the payment.
Once completed, Stripe will automatically create a customer profile linked to your email and payment method, making future payments faster and easier. Once a regular clean has taken place, we will request the funds via GoCardless or Stripe - depending which system you have chosen. Funds will be deducted from your linked bank account approximately 5 working days from the date it was requested.
Cleaning in All Weather Conditions
Our professional pure water window cleaning system allows us to clean windows safely and effectively in most weather conditions, including light rain and cold temperatures. Because of this, weather is not normally a valid reason to postpone a clean. In rare cases of high winds or severe weather, we may reschedule your clean for safety reasons. If you are ever unhappy with the result of your clean for any reason, please let us know within 24 hours and we will return to re-clean under our 24-Hour Clean Guarantee.
Skipped Cleans & Pricing
We’ll try to be as reliable as we can for you, but we also appreciate our customers being reliable too. We’ll make time and space in our schedule specifically for your clean. If you need to cancel or skip a scheduled clean, please let us know at least 48 hours before the appointment so we have time to adjust our schedule. On the day of the clean it will be too late for us to reschedule your slot with another customer. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if, for any reason, our team is obstructed from carrying out the clean, e.g. no access to the property. Our team is instructed to wait for a period of five minutes only. After this time the clean will need to be rescheduled at the full price.
Our Cleaning System
At Wizzy Cleans, we use a pure water cleaning system which removes dirt and grime while leaving windows to dry naturally for a spot-free finish. After we’ve cleaned your windows, please avoid wiping or drying them yourself, as this can interfere with the natural drying process.
Referral Rewards
We love it when our customers recommend us to friends and neighbours. For every new customer you refer to Wizzy Cleans, we’ll add £25 credit to your account once their 1st clean has been completed. There’s no limit to how many people you can refer.
Click the button below to make a referral!
