Our work is scheduled area-by-area to keep rounds efficient and on time for all customers. Because of this, access arrangements need to be in place for the day of your scheduled clean.
If rear access is unavailable on the day, we will complete a front-only clean and the full service price will still apply.
Payment for all services is due within 3 days of the cleaning date.
All regular cleaning customers are required to set up and maintain an approved automatic payment method through GoCardless or Stripe. Secure setup links will be provided before or shortly after your first clean. One-off services may be paid using the secure payment link provided.
Customers are responsible for ensuring that their payment details remain valid and that sufficient funds are available when payment is requested.
Late or Failed Payments
If payment remains outstanding for more than 7 days from the cleaning date, we reserve the right to apply a £5 late-payment administration fee to cover the additional costs of reminders, account management, and payment recovery.
Where a payment fails, is cancelled, reversed, or declined, the outstanding balance and any applicable administration fee must be paid before further services are carried out.
Future cleans may be suspended while an account remains overdue or where an approved automatic payment method is not active.
Repeated late or failed payments, or failure to maintain the required automatic payment method, may result in the cleaning service being suspended or terminated.
Accounts that remain unpaid may be referred to a debt recovery agency or pursued through legal proceedings. Any reasonable recovery costs or court fees, where permitted by law, may be added to the outstanding balance.
By using our services, you agree to these payment terms and our full Terms and Conditions, available on our website.
