WINDOW CLEANING TERMS & CONDITIONS
Last updated: 30 September 2026
These Terms & Conditions apply to window cleaning services provided by Wizzy Cleans Exterior Cleaning.
Please read them before booking. By accepting our quotation and these Terms & Conditions, you agree to the conditions below.
Other exterior cleaning services, including gutter clearing, gutter, fascia and soffit cleaning, pressure washing and similar specialist services may have their own separate Terms & Conditions.
Your quotation will confirm the price and whether you have selected:
A contract is formed when your booking is accepted by Wizzy Cleans after you have agreed to the quoted price and these Terms & Conditions.
A copy of the Terms & Conditions applying to your booking will be provided with your booking confirmation or Welcome Pack.
Unless otherwise stated in your quotation, our standard window cleaning service covers the external glass, frames and accessible window sills included within the quoted property.
Our regular window cleaning is normally carried out using a purified-water water-fed pole system.
Internal window cleaning is not included.
A normal window clean is intended to remove normal dirt and everyday contamination.
Specialist removal of the following is not included unless specifically agreed:
Please tell us before booking if the property has recently undergone building, rendering, decorating or renovation work.
Customers choosing a 4-weekly or 8-weekly regular service may receive a lower regular-cleaning price than the equivalent one-off cleaning price.
Regular cleaning is subject to a minimum of three cleans where this has been shown and agreed during booking.
The regular price and one-off price will be shown before the booking is accepted.
If you choose to end the regular service before completing the three-clean minimum, completed cleans may be recalculated at the one-off price shown when you booked, and the difference will become payable.
This does not apply where Wizzy Cleans chooses to end the service for reasons unrelated to anything you have done, or where you have a statutory right to cancel or another legal remedy.
After the minimum three cleans have been completed, you may end your regular service at any time, subject to the notice requirements for any clean already scheduled.
Where statutory cancellation rights apply, you normally have 14 days from entering into the contract to cancel without giving a reason.
Because we schedule work by geographical area, we may occasionally have an available cleaning slot within those 14 days.
By accepting these Terms and requesting us to proceed with your booking, you expressly request that Wizzy Cleans may begin providing your service within the 14-day cancellation period if an earlier suitable cleaning slot becomes available.
If you cancel during the 14-day period after we have already provided part of the service, you may be required to pay a proportionate amount for the service already supplied, where permitted by law.
For a one-off booking, if you have requested that the service begins during the 14-day period and the one-off service is fully completed, you acknowledge that your statutory right to cancel that completed service may end once it has been fully performed.
Nothing in these Terms removes or restricts any statutory cancellation rights.
Regular window cleaning operates on an approximately 4-weekly or 8-weekly cycle depending on the service selected.
We schedule work geographically, with customers in the same area cleaned together.
For this reason, we do not offer specific appointment times or guaranteed days of the week for regular window cleaning.
Any cleaning date provided is an estimated date and may move slightly, normally by a couple of days either side.
Dates can change because of:
A change of a few days does not mean that your clean has been forgotten or cancelled.
We will normally send a reminder before attending, usually the evening before the scheduled clean.
Reminders are provided as a courtesy and do not form a guarantee that a message will always be delivered.
The expected cleaning date previously supplied remains relevant even if a reminder is not received.
Customers should not rely solely on the reminder when deciding whether to skip or cancel a clean.
Window cleaning may continue in light rain and other normal weather conditions where we believe the work can be completed safely and effectively.
We may postpone or rearrange work because of:
If we need to delay a clean, we will return when reasonably practical.
Customers are responsible for providing reasonable access to all areas included in their service.
Before we attend, please ensure that:
We cannot guarantee that we will knock on the door, telephone the customer or wait for somebody to provide access.
Having somebody at home does not itself mean that access has been provided.
Locked or inaccessible rear areas
If the rear or another part of the property is inaccessible for a reason within the customer’s control, we may clean the accessible areas only.
The full scheduled cleaning price will normally remain payable.
Our regular service price is based on attending and reserving a scheduled space within our cleaning round and is not calculated as a separate price for each individual window or area of the property.
We will not normally return on another day solely to clean an area that was inaccessible during the scheduled visit.
If a separate return visit is requested and we agree to it, an additional charge may apply.
Where none of the booked service can be carried out because access has not been provided, we may charge a reasonable amount reflecting the attendance, costs incurred and work we were unable to replace.
We are not automatically required to take equipment through a customer’s home to access a rear garden or other area.
Where access through the property has been requested and agreed in advance, an additional charge may apply.
Customers must provide a reasonably safe and clear route through the property.
Please give us at least 48 hours’ notice if you wish to skip, cancel or rearrange an upcoming regular clean.
The 48-hour period is normally measured against the latest expected cleaning date we have provided, rather than the courtesy reminder sent immediately before the clean.
Where less than 48 hours’ notice is provided and we are unable reasonably to replace the cancelled work, we may charge a reasonable amount reflecting the loss or costs caused by the late cancellation.
If we bring your expected cleaning date forward at short notice and this prevents you from reasonably giving 48 hours’ notice, you will not be penalised solely because of our scheduling change.
Repeated skips, cancellations or access problems may result in us ending the regular cleaning service.
If you are unhappy with the standard of your window clean, please contact us within 24 hours of the service wherever reasonably possible.
Where appropriate, we will return and re-clean the affected area free of charge.
We may ask for photographs so that we can understand the problem before returning.
The 24-hour re-clean guarantee is an additional customer-service guarantee and does not remove any statutory rights you may have.
Customers should tell us about any known damaged, loose or fragile areas before cleaning begins.
This can include:
Age, weather exposure, sunlight, weakened adhesive, poor installation and general deterioration can cause these items to become loose.
Normal professional cleaning can sometimes reveal an existing weakness and cause an already deteriorated item to loosen or detach.
Wizzy Cleans is not responsible for failure caused by a pre-existing defect, deterioration, weakened adhesive, poor installation or normal wear and tear.
Where we notice an obviously unsafe or loose item, we may avoid cleaning the affected area.
Nothing in this section removes our responsibility for damage directly caused by our failure to use reasonable care and skill.
We reserve the right to avoid or stop work in any area that we reasonably believe is unsafe.
Examples include:
Where possible, we will complete any other areas that can still be cleaned safely.
Repeated safety or access problems may result in the service being ended.
Invoices are normally issued electronically following completion of the clean.
Unless otherwise stated on the invoice, payment is due within 3 calendar days.
Payments should be made using the electronic payment methods provided with the invoice, including approved payment providers such as Stripe or GoCardless.
We do not normally accept cash payments.
Customers are responsible for keeping payment information up to date and ensuring sufficient funds are available where an automatic payment has been authorised.
Automatic payment may be offered to make regular payments easier.
Where a customer repeatedly pays late, has failed payments or repeatedly requires payment reminders, we may require an approved automatic payment method to be set up as a condition of continuing regular service.
Cancelling a Direct Debit, card authority or other payment method does not cancel your window-cleaning service.
You must contact Wizzy Cleans separately if you wish to cancel the service itself.
If an invoice is not paid by its due date, we may send payment reminders. The sending of a reminder does not change the original payment deadline. Where an invoice remains unpaid for more than 7 calendar days, a £5 late-payment administration fee may be added to the account to reflect the additional administration involved in chasing and managing the overdue balance.
Where payment remains outstanding, we may also:
Any additional interest, court fees or recovery costs will only be sought where they are reasonable and legally recoverable.
We may contact you by:
We may use automated messages for cleaning reminders, scheduling information, invoices, payment reminders and other service-related communications.
Some automated SMS messages are sent using the WizzyCleans sender name rather than a normal mobile number.
These automated messages cannot receive replies.
If you need to cancel or skip a clean, provide access information, report a problem or otherwise contact us, please use our normal telephone, WhatsApp or email contact details.
Electronic messages cannot always be guaranteed to arrive.
Failure to receive a courtesy reminder does not automatically cancel a scheduled clean or remove responsibility for providing access or paying for services properly supplied.
Once any agreed minimum-clean requirement has been completed, customers may cancel their ongoing regular service by contacting us.
Any completed work or other amount properly due remains payable.
Wizzy Cleans may also suspend or end a service where there are reasonable grounds, including:
Where reasonably appropriate, notice will be provided before service is ended.
We may stop a service immediately where there is a serious safety or conduct concern.
Your agreed cleaning price is based on the property, service and access information available when your quotation is provided.
If the property or work required is materially different from the information originally supplied, we may discuss a revised price before continuing.
We may occasionally change regular cleaning prices because of changes in operating costs or the service being provided.
We will give reasonable notice before a material recurring price increase takes effect.
If you do not wish to accept a new regular price, you may cancel future cleaning services.
We may update these Terms & Conditions where reasonably necessary because of changes to our services, operating procedures or legal requirements.
Changes will not retrospectively alter the price or conditions applying to work already completed.
Where a material change affects an existing regular customer, we will take reasonable steps to notify them before relying on the new term.
We will perform our services with reasonable care and skill.
Nothing in these Terms excludes or restricts any consumer right or remedy that cannot legally be excluded.
We are not responsible for loss or damage arising solely from:
Nothing in these Terms excludes liability where doing so would be unlawful.
Customer information will be handled in accordance with applicable UK data-protection law and our Privacy Policy.
We may use customer information where reasonably required to:
We will not sell customer information to third parties.
These Terms & Conditions are governed by the law of England and Wales.
Nothing in this section removes any mandatory rights a consumer may have regarding where proceedings can legally be brought.
Wizzy Cleans Exterior Cleaning
Telephone / WhatsApp: 07720 855040
Email: info@wizzycleans.com
Website: wizzycleans.com
Please use these contact details for cancellations, access information, complaints, payment queries or other matters relating to your window-cleaning service.
WINDOW CLEANING TERMS AND CONDITIONS
By using our service you agree to our terms and conditions of business
For your first clean there may be additional time incurred due to excessive dirt and silt that would need to be removed to achieve maximum results.
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
We also offer one-off window cleans at an extra charge.
We’ll always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
We make every effort to attend properties as scheduled and ask customers to do the same by ensuring that access is available on the day of the clean.
Customers may cancel or reschedule a booked clean without charge provided that at least 48 hours’ notice is given before the scheduled cleaning date.
Where less than 48 hours’ notice is given, or where a clean is cancelled on the day of the scheduled visit, we reserve the right to charge the full scheduled cleaning price. Repeated short-notice cancellations may also result in the suspension or termination of ongoing services.
Customers are responsible for ensuring that any gates, access points, or other areas required to complete the clean are unlocked and accessible when our team arrives. Reminder messages may be sent as a courtesy; however, the responsibility for providing access remains with the customer.
If our team is unable to complete all or part of the clean due to a lack of access, locked gates, vehicles obstructing working areas, aggressive animals, customer instructions preventing the work from being carried out, or any other obstruction beyond our reasonable control, the full scheduled cleaning charge will remain payable.
The fact that somebody is present inside the property does not constitute access being available. Access must be available at the time our team attends the property.
Our team may wait for a short period where practical; however, we are under no obligation to do so and may leave to attend other scheduled appointments.
Where only part of the clean can be completed due to restricted access, the full scheduled cleaning charge will still apply. We are under no obligation to return to complete the inaccessible areas at a later date.
Should the customer request a return visit to complete any previously inaccessible areas, this will be treated as a separate visit and charged at our current minimum service charge in addition to the original cleaning charge.
We reserve the right to refuse, suspend, or terminate services where access issues, obstructions, or cancellations occur repeatedly.
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07720 855 040 or by email to wizzycleans@outlook.com
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return the next working day to re-clean your windows for free.
Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
Payment Methods
We aim to make payments simple, secure, and convenient through our approved payment providers, GoCardless and Stripe.
Secure payment links will be provided before or shortly after your first clean.
All regular cleaning customers are required to set up and maintain an approved automatic payment method through GoCardless or Stripe. Setting up an automatic payment method authorises us to collect payment for services completed in accordance with these terms.
One-off services may be paid using the secure payment link provided.
Payment Due Date
Payment for all services is due within 3 days of the cleaning date unless otherwise agreed in writing.
Customers must ensure that their payment details remain valid and that sufficient funds are available when payment is requested.
Automatic payment processing times do not change the payment due date, provided the payment has been successfully authorised and has not been cancelled, rejected, or reversed by the customer or their payment provider.
Late Payments
Where payment has not been received within 3 days of the cleaning date, the account will be considered overdue and payment reminders may be issued.
If payment remains outstanding for more than 7 days from the cleaning date, we reserve the right to apply a £5 late-payment administration fee. This fee covers the additional costs associated with payment reminders, account management, failed collection attempts, and payment recovery.
Any outstanding balance and applicable administration fees must be paid in full before further services are carried out.
We reserve the right to suspend scheduled cleans while an account remains overdue.
Failed, Cancelled, Reversed, or Disputed Payments
Customers are responsible for ensuring that sufficient funds are available and that their payment details remain accurate and active.
Where a payment is declined, fails, is cancelled, reversed, or disputed without a valid reason, we reserve the right to:
– suspend future services until the account has been brought up to date;
– apply a reasonable administration fee, including the £5 late-payment administration fee where applicable;
– require the outstanding balance and any applicable fees to be paid manually; and
– require the customer to update or replace their automatic payment method before services resume.
Cancelling or reversing an automatic payment does not cancel the cleaning service or remove the customer’s responsibility to pay for work already completed.
Automatic Payment Requirements
An active automatic payment method through GoCardless or Stripe is a condition of receiving regular cleaning services.
Customers who cancel their payment instruction, repeatedly experience failed collections, or fail to maintain a valid automatic payment method may have future services suspended.
Failure to set up or maintain the required payment method when requested may result in the customer’s cleaning account being terminated.
Repeated Late Payments
Customers who repeatedly pay late may have their services suspended or terminated, even where previous outstanding balances have subsequently been paid.
We may also require any outstanding balance to be cleared before another clean is scheduled or completed.
Debt Recovery and Account Closure
Where an account remains unpaid, we reserve the right to close the customer’s cleaning account and make the full outstanding balance immediately payable.
Outstanding accounts may be referred to a debt recovery agency or pursued through legal proceedings where necessary.
Any reasonable debt recovery costs, court fees, interest, or associated expenses may be added to the outstanding balance where permitted by law.
All work carried out by Wizzy Cleans Exterior Cleaning Services is covered by our Public Liability Insurance.
Decorative Window Features, Adhesive Fixings & Leaded Glass
Some windows may have decorative features attached to the glass or frame using adhesive, clips, tape or other non-structural fixings. This can include stick-on Georgian bars, decorative window trims, leaded-effect strips, plastic mouldings, badges, vents, seals and similar fittings.
These items can deteriorate over time due to age, weather exposure, UV damage, weakened adhesive or previous installation/repair work. In some cases, normal window cleaning may reveal an existing weakness and an item may become loose or detach.
Wizzy Cleans Exterior Cleaning cannot accept responsibility for the failure, loosening or detachment of decorative fittings, adhesive-backed items, leaded-effect strips or other components where this results from pre-existing deterioration, weakened adhesive, defective fixings, age or general wear and tear.
Customers are responsible for ensuring that any such fittings are secure and in a suitable condition to withstand normal professional window cleaning.
Where we notice an obviously loose or damaged fitting before cleaning, we may avoid cleaning that area and notify the customer where reasonably practicable.
This does not exclude liability for damage shown to have been caused directly by negligence on the part of Wizzy Cleans Exterior Cleaning.
