WINDOW CLEANING TERMS AND CONDITIONS
By using our service you agree to our terms and conditions of business
For your first clean there may be additional time incurred due to excessive dirt and silt that would need to be removed to achieve maximum results.
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
We also offer one-off window cleans at an extra charge.
We’ll always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
We’ll try to be as reliable as we can for you, but we also appreciate the customer being reliable. We’ll make time and space in our schedule for you. On the day of the clean it will be too late to reschedule your clean with another. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected, if for any reason, our team is obstructed from carrying out the clean, e.g. access to the property, our team is instructed to wait for a period of five minutes only. The clean would have to be rescheduled at full price.
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07720 855 040 or by email to wizzycleans@outlook.com
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return the next working day to re-clean your windows for free.
Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
New and one-off customers will have the option to pay using their debit or credit card on the day of the clean. This is to ensure that our new customers are satisfied with our service. However, customers who choose to join our 4 or 8 weekly cleaning are required to pay via our direct debit system Go-Cardless, which can be set up on our payments page, Payments are then automatically collected five days after each clean.
All work carried out by Wizzy Cleans Exterior Cleaning Services is covered by our Public Liability Insurance.
