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WINDOW CLEANING TERMS AND CONDITIONS
By using our service you agree to our terms and conditions of business
For your first clean there may be additional time incurred due to excessive dirt and silt that would need to be removed to achieve maximum results.
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
We also offer one-off window cleans at an extra charge.
We’ll always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
We’ll try to be as reliable as we can for you, but we also appreciate the customer being reliable. We’ll make time and space in our schedule for you. On the day of the clean it will be too late to reschedule your clean with another. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected, if for any reason, our team is obstructed from carrying out the clean, e.g. access to the property, our team is instructed to wait for a period of five minutes only. The clean would have to be rescheduled at full price.
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07720 855 040 or by email to wizzycleans@outlook.com
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return the next working day to re-clean your windows for free.
Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
New and one-off customers will have the option to pay using their debit or credit card on the day of the clean. This is to ensure that our new customers are satisfied with our service. However, customers who choose to join our 4 or 8 weekly cleaning are required to pay via our direct debit system Go-Cardless, which can be set up on our payments page, Payments are then automatically collected five days after each clean.
All work carried out by Wizzy Cleans Exterior Cleaning Services is covered by our Public Liability Insurance.
GUTTER CLEANING TERMS AND CONDITIONS
In these Terms and Conditions, the following terminology applies:
“The Company”, “We”, “Us”, means Wizzy Cleans Exterior Cleaning Services
“Operative” means the person or persons carrying out the clearance, repair, and replacement services.
“Client” means the person(s), or company to whom the services are supplied.
“Service” means the guttering, fascia, soffit, roof, or any other clearance, clean, repair or replacement services provided to the client.
2.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by credit/debit card before the operative leaves the Client’s premises.
2.2. If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
2.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
2.4. The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
2.5. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
2.6. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
2.7. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
2.8. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
2.9. All payments must be made in Great Britain Pounds.
Deposits are not required for the completion of any work provided by The Company.
The Company requires the Client to give at least 48 hours’ notice of cancellation before the agreed job start time.
In the event of the Client missing this cancellation deadline, an administration of £75 is payable. Notice can be provided any weekday between 9am to 5pm.
All parts relating to any work we have completed for the Client remain the property of The Company until the Client settles the full invoice total for the work.
6.1 The Company aims to provide reliable, trustworthy, and efficient Operatives who perform the work to the Client in a professional and timely manner.
6.2 The Client must allow the Operatives access to the service address, with water and power if required, to complete the work. The Client agrees to allow our technicians access to the property during the allotted job time. If the Client is not going to be present at the property during this time, then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.
6.3 We aim to deliver a service of the highest standards, always aiming to delivery than you expect. However, when work is completed, mistakes can be made, and we always correct our mistakes. The Client is required to check the quality of the work after completion. In the event that the Client is not satisfied with the standard of work, they should contact the Company within 24 hours of completion of the service.
The Company agrees to resolve any issues or complaints raised. In the event of a valid Client complaint, the Client will allow the Company to return to the property to complete the work to the Client’s satisfaction. The Company will not refund any payment of the Client in lieu of the Operative being permitted to return to the Client’s property to complete the work.
6.4 Gutter Clearing and Cleaning definitions: Gutter Cleaning is also know as gutter, soffit and fascia cleaning this is where all externals of the guttering and soffit and fascia will be cleaned using water and cleaning agent, The gutter clearing process is where all gutters are emptied and can vary in time to complete, but the prices quoted are fixed regardless of the length of time required to complete the service. Gutter clearance is not guaranteed, and a property surrounded with trees can often fill again quickly. Any dissatisfaction should be reported within 24 hours .
By using our service, you agree to pay the full quoted amount on satisfactory completion of the works. All prices are fixed, however if the Client provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.
In the event that one of our Operatives discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Client.
The Company will provide the Client with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.
All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Client.
The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.
The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Client notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.
These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system.
The Company is covered by Public Liability insurance, details which can be requested if required.
We always endeavour to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact us straight away with any concerns either by phone, email.
On receipt of your complaint, we aim to respond within 5 days.
We will arrange a convenient date to come and view and/or remedy the situation.
13.1 The Company agrees to help resolve any issues as far as possible. The Complaints Policy set out here applies to all services provided.
13.2 The Client accepts and understands that poor service or workmanship or any other issues must be reported using our complaints procedure.
13.3 A claim should be made against the Company public liability insurance in the event of accidental damages, or any damage caused by the Operative to the Client’s property.
13.4 All unpaid invoices will be passed on to the Company’s accountant to recover the debt. If the Client does not settle the invoice by the due date and The Company is forced to pass the debt to a legal team, then an immediate administrative fee of £30 is added to the owed amount. If after initiating legal procedures the debit is not settled immediately, all resulting legal fees of The Company will be claimed from the debtor, should the court rule in favour of the Company.
Please contact us if you have any questions or need clarification on any item of these terms and conditions.
CONSERVATORY CLEANING TERMS AND CONDITIONS.
What can you expect
Our pure water cleaning system is very effective at cleaning general dirt from your roof panels, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on panels or frames from chemicals or rust and UV bleaching of frames on your panels, pure water will not be effective at removing these, therefore a cleaning agent may be used, all efforts will be taken to give 100% satisfactory results but in some rare cases due to staining or roofs not being cleaned for some time we may not be able to achieve this.
4. Cancellation and Obstruction
We’ll try to be as reliable as we can for you, but we also appreciate the customer being reliable. We’ll make time and space in our schedule for you. On the day of the clean it will be too late to reschedule your clean with another. You reserve the right to cancel our team at the door or on the day, should you choose. However, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected, if for any reason, our team is obstructed from carrying out the clean, e.g. access to the property, our team is instructed to wait for a period of 15 minutes only. The clean would have to be rescheduled at full price.
If for any reason you should wish to cancel our services you’ve the right to do so at any time. This can be done by telephone on 07720 855 040 or by email to thetwopains@hotmail.com
We’ll always try to provide you with the best possible service every time we carry out a clean. If for any reason you aren’t satisfied with our work, you must contact us within 24 hours of the clean. We’ll then return to check the work and reclean where applicable.
Please note: That complaints made after 24 hours may not be re-cleaned, and we operate on a ‘No-refund’ policy, we’ll rectify work you’re not happy with free of charge provided we’re informed within 24 hours of the clean date.
All customer information is kept on a confidential database and isn’t discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
8.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by credit/debit card before the Operative leaves the Client’s premises.
8.2. If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
8.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
8.4. The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
8.5. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
8.6. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
8.7. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
8.8. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
8.9. All payments must be made in Great Britain Pounds.
9. Insurance
All work carried out by Wizzy Cleans Exterior Cleaning Services is covered by our Public Liability Insurance.
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